After spending 30 minutes in the dark chipping the three cars in my driveway from their icy slumbers this morning, I was finally able to head to the LIRR’s Huntington Station for my daily commute to the Big Apple. My route takes me through the intersection of Cove Road and Gloria Lane; – a sharp curve that presents a driving challenge even during ideal weather conditions.
This morning – with all of the ice and snow on the roadway – the drive was a real trick and I momentarily lost control of my vehicle as I rounded the turn. The garbage truck that was less than 100 yards ahead of me added an interesting twist to my adventure but I was able to regain my steering and stopped well short of their position; – albeit in the oncoming lane!
Knowing that my wife was soon to follow my path and that Cove Road is the primary thoroughfare used by nearly everyone in my neighborhood, I decided to call Town Hall and advise them of this extremely hazardous situation.
It was only 7:40AM and the main switchboard was unattended at such an early hour. A recorded message, however, advised me to dial the Security Department at extension 3234 for emergencies.
I did. And I got a recording telling me that I had reached the Security Department; – brilliant! The announcement went on to say that I could leave a message. However, “If this is an emergency, hang up and dial again.” I did. I got the same recording! So I dialed a THIRD time; and I got the SAME recording.
Thankfully I was able to find a Town Highway Department truck on Maple Hill Road whose driver was quick to understand the problem on Cove Road and promised immediate corrective action. Thanks, Buddy!
As I continued my trek to the station, it dawned on me that it’s relatively unproductive to leave a message when an emergency exists. Usually, emergencies demand IMMEDIATE response.
Here’s a suggestion. Let’s give a cell phone to the senior Security Department employee on duty during every shift. Let’s also set an electronic protocol that automatically transfers incoming Security Department emergency calls to that cell phone after 3 rings on extension 3234. Voila! Problem solved!